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Review questions

1: What tone should you follow when writing an informal e-mail message?
2: You can remain personable and friendly when writing e-mail messages by avoiding ___________.
3: Why should you be careful when using all uppercase letters in e-mail messages?
4: Why is double-spacing between paragraphs considered appropriate?
5: You should use emoticons and abbreviations sparingly in professional e-mails. Why?




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