• Create BookmarkCreate Bookmark
  • Create Note or TagCreate Note or Tag
  • PrintPrint

Review questions

1: How do you determine whether to use a formal or informal tone in your messages?
2: When you send an e-mail message to ___________ , you should first state the problem you are addressing.
3: What are the two negative reactions that you can anticipate before writing a message?
4: What should you do if you feel that your e-mail message will be met with skepticism?
5: If you have numerous messages in your Inbox that are labeled as replies, read the __________ message first.
6: What priority will you give to messages sent from management?
7: ___________ waste some of your recipients’ time when all recipients don’t need to receive the message.




PREVIEW

                                                                          

Not a subscriber?

Start A Free Trial


  
  • Creative Edge
  • Create BookmarkCreate Bookmark
  • Create Note or TagCreate Note or Tag
  • PrintPrint