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Review questions

1: What are the basic requirements for using an e-mail program?
2: In the Inbox, unread messages will usually appear in _________print.
3: What types of e-mail messages should be avoided?
4: The most effective ways to present information in an e-mail message is to construct it in the form of:
  1. Sentences

  2. Bulleted lists

  3. Paragraphs

  4. Numbered lists

5: The 80/20 rule is also known as:
  1. Victor principle

  2. Pareto principle

  3. Land ownership principle

  4. Victor Pareto principle




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