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    Review questions

    1: What are the basic requirements for using an e-mail program?
    2: In the Inbox, unread messages will usually appear in _________print.
    3: What types of e-mail messages should be avoided?
    4: The most effective ways to present information in an e-mail message is to construct it in the form of:

    1. Sentences

    2. Bulleted lists

    3. Paragraphs

    4. Numbered lists

    5: The 80/20 rule is also known as:

    1. Victor principle

    2. Pareto principle

    3. Land ownership principle

    4. Victor Pareto principle




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