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Exercises

1: Identify and sequence the steps for achieving the objective of your e-mail message.

Develop a draft of your e-mail message.

Consult your recipient verbally.

Edit your e-mail message.

Outline your e-mail message.

Create lists for your e-mail message.

Consider your recipient.

Anticipate your recipient’s reaction.

2: You are a technical support specialist in a computing hardware and software company. You need to communicate with your customers to provide them with background information so they can better understand their problems. Your e-mail messages tend to be lengthy.

How can you make your e-mail message more readable and understandable for your recipient?

3: While writing e-mail messages, you carefully check for grammatical and spelling errors. However, you have been criticized several times for not editing your messages correctly. Identify the problem.
4: Identify the specific words and phrases from the list:
  1. Two hundred and fifty seven

  2. Quite a few

  3. Warehouses

  4. Facilities

  5. Various factors

  6. Scheduling, number of employees

  7. A significant amount

5: Which of these sentences does not use vague words and phrases?
  1. Remember to consider your recipient before constructing your e-mail message.

  2. At least to some extent, consider your recipient before constructing your email message.

  3. It is a good idea to consider your recipient.

  4. Generally, consider your recipient when writing an e-mail message.




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