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Tone

When constructing e-mail messages, you should be sure that the tone you use is appropriate for your subject matter and acceptable to your recipient. Keep in mind your relationship with the recipient, the subject, and purpose of your message when deciding the tone of the e-mail message.

When writing a formal e-mail message, your tone should be professional but natural. Although you might not want your message to convey an informal tone, it’s important that you don’t sound too formal. It can make the readers indifferent or hostile to your message. There is a good rule to follow about how formal your e-mail message should be. Write your message as formally as you would speak to your supervisors.


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