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Chapter 21. Netiquette style

Explanation

E-mail, a relatively new way of communicating, has changed the culture of communication. Online communication has its own rules regarding acceptable and unacceptable behavior. Netiquette refers to the set of rules you should follow when communicating online. It’s important that you establish the right tone when you write your e-mail messages, because intonation, facial expressions, and body language are absent when you communicate via e-mail. Using a font that is not difficult to read, correct casing, and double-spacing make your message easier to read. Also be careful when using jargon and clichés.


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