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Part III: E-mail policies > Unit summary: E-mail policies

Chapter 11. Unit summary: E-mail policies

Topic A In this unit, you learned about the guidelines to be followed to avoid writing improper e-mail messages. These include avoiding controversial mail, avoiding gender-specific language, protecting confidential information, and thinking before writing. You also learned that complying with your company’s e-mail policy is important. You learned the four steps that management can take to help employees avoid writing e-mail messages that might jeopardize the organization.
Topic B Finally, you learned how to avoid copyright infringement. You learned that copyright laws apply to writing and sending e-mail messages. You also learned to be cautious while opening an attachment and downloading files, because attachments might contain viruses. Finally, you learned about e-mail liability. You learned that employers should make employees aware of organizational e-mail policies.



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