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Part VI: E-mail effectiveness > Unit summary: E-mail effectiveness

Chapter 20. Unit summary: E-mail effectiveness

Topic A In this unit, you learned the importance of considering the recipient before writing email. You learned about the factors to be considered before writing a message, such as your relationship with the recipient, the subject, and the purpose of writing the message. You also learned how to effectively compose messages, anticipating negative recipient reactions such as skepticism and apathy.
Topic B Finally, you learned about managing your e-mail. You also learned when and how frequently to check your e-mail. You learned the ways to handle large volumes of e-mail. You also learned how to help others manage their e-mail volume and the benefits of setting the e-mail program to respond automatically.



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