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Chapter 4. E-mail characteristics > Writing online versus on paper

Writing online versus on paper

E-mail has become popular because it is easy and fast. Despite this simplicity and speed, some fundamentals of writing still apply to it, especially in long or complex communications. When writing a lengthy or complex e-mail message, outline your message before you write it. You should also develop a draft of your message and take time to edit it before sending your message.

There are several differences between writing on paper and writing online. These differences include:


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