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Part II: E-mail basics > Unit summary: E-mail basics

Chapter 8. Unit summary: E-mail basics

Topic A In this unit, you learned the differences between writing online versus on paper. You also learned about the advantages and disadvantages of communicating by e-mail. You learned the distinct advantages of using e-mail over other forms of communication. You also learned that the three basic concepts of interpersonal and group communication that affect the cultural significance of e-mail are power, persona, and group communication.
Topic B Next, you learned how to use an e-mail program to send e-mail. You learned about the use of headers. You learned that headers identify the sender, the recipient(s), the subject, and the date and time that the message was sent. You also learned how to read, send, reply, forward, and delete e-mail messages.
Topic C Then, you learned about the factors that determine when to use e-mail. You learned that e-mail could be used for group messages and for staying in touch with coworkers and clients when you are traveling. You also learned that you should avoid using e-mail for confidential and time sensitive messages.
Topic D Finally, you learned how to improve your e-mail style. You also learned the guidelines, represented by the MAIL acronym, to improve your e-mail style.



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