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Part II: E-mail basics > E-mail characteristics

Chapter 4. E-mail characteristics

Explanation

Use of e-commerce has become one of the most effective ways of doing business. Most companies conduct some of their communications online, so it is important for their employees to write effective electronic mail, e-mail messages. E-mail is the exchange of text messages by using computers. To send e-mail messages, users need to type in the address of a person to whom they want to send the message, write the message, and click Send. Usually, the recipient receives the message within a few seconds. Its advantages over other types of communication have made e-mail a vital communication tool for businesses and personal needs. Although it is an efficient way of communicating, e-mail has its disadvantages too. As a result, it is better to rely on the conventional methods of communication, such as writing on paper, during certain situations. E-mail users should also be aware of the cultural significance of e-mail.


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