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Exercises

1: What are memos?
2: List three steps to format a memo.
3: You are the CEO of Icon International. You need to inform members of the executive board that an upcoming meeting has been postponed. Select the type of letter you would choose.
  1. Business letter

  2. Informal letter

  3. Memo

4: Which of the following are valid guidelines for writing informal letters?
  1. Consider the purpose of the message.

  2. Consider the person receiving the message.

  3. Send invitations at least two days ahead of time.

  4. Send thank you notes within a week of the event.

  5. Send letters at the appropriate time.

5: You recently had to do business with Icon’s Consumer Products and Services division. You were impressed by the way they handled and fixed the problem with your computer. Compose a letter to thank them.




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