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Review questions

1: Select the characteristics of a proper handshake.
  1. The handshake lasts about three seconds.

  2. The handshake ends just after the introduction.

  3. Palms should be perpendicular to the ground.

  4. The grip should be lighter when shaking a woman’s hand.

2: List two ways you can overcome conversational faux pas.
3: Select the characteristics a meeting leader should know about participants.
  1. Attitudes about and experience with the subject

  2. Commitment to improving the situation

  3. Current workload and level of stress

  4. Department roles

  5. Ability to contribute to discussions

4: How will you prepare an agenda for informal meetings if you don’t have time to create one?
5: Why should you seat participants around a circular table?
6: What is the follow up action that you can take if your supervisor was not present at a meeting?




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