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Exercises

1: Why should you carry small bills when staying at a full service hotel?
  1. To use the vending machines

  2. To tip the staff appropriately

  3. To order room service

  4. To buy international calling cards

2: You’re visiting Icon’s Software department in Chicago to observe and learn from their quality control techniques. You’ve reserved a room in a four star hotel.

Study the following situations and identify the tip you’ll give to the hotel staff:

You’re traveling with three bags of luggage and a bellman takes them to your room.

The doorman greets you and helps you with directions to Icon International.

The valet attendant parks your vehicle.

The concierge obtains tickets or dinner reservations for you.

The housekeeping staff brings you an ironing board.




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