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Part II: Office protocol > Unit summary: Office protocol

Chapter 7. Unit summary: Office protocol

Topic A In this unit, you learned the importance of business etiquette. You also learned how to create a professional appearance by following your company’s dress code. You learned that business attire includes casual business attire and traditional business attire. You also learned that nonverbal communication plays an important role in how others perceive you.
Topic B Next, you learned about office etiquette. You learned how to display etiquette in a cubicle arrangement by respecting others’ space, privacy, and time, and avoiding making excess noise. You also learned how to create a relaxed atmosphere for other employees.
Topic C Finally, you learned about developing positive co-worker relationships by demonstrating basic good manners and respecting people’s personal space and rank. You learned how to avoid rumors, gossip, and conflicts with co-workers. You also learned how to develop a positive working relationship with superiors and staff.



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