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Exercises

1: Which of the following are characteristics of business etiquette?
  1. It makes interactions predictable and easy to navigate.

  2. It helps you avoid faux pas and serious missteps.

  3. It is clearly recognizable and attracts attention.

  4. It causes others to focus on interpreting your message.

  5. It helps you to elicit the response you want from others.

2: How do good manners affect business?
3: _________ are clearly recognizable and might be the only characteristic that others notice about you.




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