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Chapter 4. Office etiquette > Importance of business etiquette

Importance of business etiquette

Business etiquette can influence your ability to succeed in your career. It can elicit desired responses from the people you interact with. It also organizes and shapes your behavior into a predictable and professional identity. When your behavior matches what people expect, they can focus on your message and not waste time and effort with interpretation.

When your behavior contains unexpected elements, it can detract from the messages you want to communicate. As a result, you might encounter obstacles to success. Good manners are invisible, while bad manners are clearly recognizable and might be the only characteristic that others notice about you.


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