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Part V: Etiquette in communication

Part V: Etiquette in communication

Unit time: 60 minutes

Complete this unit, and you’ll know how to:


 

A Describe telephone courtesy and apply it while using telephone, voice mail, and speakerphones.

 

B Compose professional e-mail messages by writing effective subject lines and messages, and using professional e-mail signatures.

 

C Follow proper writing guidelines to communicate written information clearly and efficiently.


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