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Exercises

1: You need to send an e-mail message to the members of the executive board to postpone an upcoming sales meeting. What should be the ideal length of your message?

Select the statement that can be used as an introduction to your e-mail message.

  1. Dear members of the board, the following e-mail message is a request for a postponement of the upcoming sales meeting.

  2. Dear members, please read this request for a meeting postponement and reasons for such. I’m also attaching a report you’ll need for sales meetings beginning next quarter.

  3. To the members of the executive board, I need to inform you of a postponement and the details behind why such a postponement is necessary.

  4. Dear members, I need to request a postponement to a meeting. In the following message I will detail why it’s necessary. I’m also including some suggestions for improving productivity in the workplace.

2: Which of these are guidelines for making your e-mail messages easy to read?
  1. Limit the line length.

  2. Use capital letters for important information.

  3. Use appropriate fonts and punctuation.

  4. Group multiple topics close together to keep reader interested.

  5. Address only one topic.

3: If you receive a negative, attacking e-mail message (a flame), you should ___________________________.




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