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Chapter 26. Course summary > Business Etiquette

Business Etiquette

Unit 1

In this unit, you learned the importance of business etiquette. You learned how to create a professional appearance by following dress codes, and you learned about different business attire. Then you learned about office etiquette, and the importance of showing respect for others’ space, privacy, and time. You learned how to develop and maintain positive co-worker relationships, and how to avoid rumors, gossip, and conflicts with co-workers. Finally, you learned how to develop positive working relationships with superiors and staff.

Unit 2

In this unit, you learned guidelines for accessing the Internet at work. Then you learned about common ethical dilemmas, and how to handle ethical dilemmas effectively by following common sense guidelines. You also learned how to maintain loyalty and confidentiality in the work place. Finally, you learned how to handle common personal issues in the workplace, such as flirting, dating, office romances, and sexual harassment.


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