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1: Which of the following guidelines will help you become good conversationalists?
  1. Be a good listener.

  2. Interrupt others when you need to make a specific point.

  3. Give and accept compliments gracefully.

  4. Don’t repeat gossip.

  5. Change the subject to a topic you are knowledgeable about.

  6. Develop a good sense of humor.

2: Deb Farrell, a sales representative for Northwest Laboratories, and John Kass, purchasing manager for Icon International, are having a friendly conversation. People are impressed by Northwest Labs’ quick entry into the global market. John would like to ask Deb about the methods Northwest used to globalize in a short period. Choose the appropriate statement that he could use.
  1. It’s almost unheard of for a company to go from domestic to global in the short period that Northwest Laboratories did. Are you involved in any sort of espionage schemes?

  2. How was Northwest able to increase its client base in such a short period of time?

  3. It’s difficult to globalize in such a short amount of time. What kind of strings did your executives have to pull?

3: In the following scenario, Alleigh and Bernard, employees at Icon International, are seated at a table in the break room, talking.

Alleigh: Hey, Bernard, how are you?

Bernard: Actually, I’m not so good.

Alleigh: Oh really, I’m sorry. What’s the problem?

Bernard: I’m really frustrated because my project schedule updates will be late. There are two sets of status reports that haven’t been turned in. I can’t believe how irresponsible and selfish people can be. You’d think that if someone else’s deadlines depended on your work, you get it done on time.

Alleigh: Those missing reports wouldn’t happen to be for the Garrison project, would they?

Bernard: Yes. Why?

Alleigh: I have Wendy’s status report. She asked me to turn it in for her, but I didn’t realize it needed to be in by a certain time. I’ll go get it for you.

Bernard: Oh, geez, Alleigh. I’m sorry about what I said. I’ve been under a lot of stress this week.

Now, answer the following:

How did Bernard deal with the conversational faux pas?

4: Select the actions you can take to demonstrate that you are a good listener.
  1. Ask intelligent questions.

  2. Correct errors of fact.

  3. Stand up straight.

  4. Nod as you listen.

  5. Don’t fidget.

  6. Interrupt to express concurrence.

  7. Make eye contact.

5: Being tactful means ___________________.
  1. presenting information in a way that is acceptable to listeners

  2. withholding information that listeners might find offensive

  3. lying about information so that listeners won’t be offended

  4. stating information in a way that focuses on content, not the listener



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