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Chapter 13. Conversations > Guidelines to becoming a good conversationalist - Pg. 41

Professional conduct Do it! 2 ­ 9 B-2: Maintaining loyalty and confidentiality Exercises 1 In the following scenario, Jennifer, an Icon employee, is handling a situation in which her manager, Susan, requires her to lie about the status of a proposal. Susan: We can't send the proposal to Mr. Davidson yet because I haven't had a chance to run all the numbers. Jennifer: Didn't we need to submit the proposal by the end of the day? Susan: Yes, that's the deadline. I tell you what. When Mr. Davidson's receptionist calls to see why we haven't turned in the proposal, tell him one of the vendors hasn't given all the information we need. Then, ask for an extension. Jennifer: You want me to tell Mr. Davidson's receptionist that we're waiting for a vendor? Susan: I know it's bad, but we have to do it for the department. Jennifer: Do you want me to lie to Mr. Davidson's receptionist? Susan: No, I guess that's a bad idea. Never mind. We'll just have to send the proposal through next time. How did Jennifer maneuver out of the situation when her manager asked her to lie? You shouldn't compromise your ethics for loyalty. Discuss another scenario where you might find yourself in a similar dilemma. 2 List some types of employee information that should be kept confidential.