• Create BookmarkCreate Bookmark
  • Create Note or TagCreate Note or Tag
  • PrintPrint
Share this Page URL
Help

Part IV: Communicating in the workplace > Unit summary: Communicating in the wo...

Chapter 15. Unit summary: Communicating in the workplace

Topic A In this unit, you learned guidelines for introducing people. You learned that introductions create the relationships that help a business run smoothly. You also learned actions to take when you are being introduced. You learned that shaking hands, standing, smiling, making eye contact, and greeting the other person conveys a positive message about you. You also learned how to handle incorrect introductions. Then you learned how to properly introduce yourself.
Topic B Next, you learned guidelines to help you become a good conversationalist. You learned that being a good listener is essential in business conversations. You also learned how to choose appropriate topics for conversation, which could include sporting events, current events, and best-selling books. You also learned the importance of being tactful and respecting ethnical, cultural, and gender differences. Then you learned how to handle conversational faux pas by dealing with the situation light-heartedly.
Topic C Finally, you learned how to follow meeting protocol. You learned to consider the participants, the meeting time, and the location in advance. You also learned about professional conduct in meetings. Even if you aren’t leading the meeting, you need to respond to meeting invitations and arrive on time.



PREVIEW

                                                                          

Not a subscriber?

Start A Free Trial


  
  • Creative Edge
  • Create BookmarkCreate Bookmark
  • Create Note or TagCreate Note or Tag
  • PrintPrint