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Chapter 10. The Role Model > Complete Control

Complete Control

Figure 10.1 is a graphical representation of the dynamics of a conventional Q&A scenario. The first downward triangle in black indicates a challenging question, plunging at you like a dart to the heart. Most presenters, being results-driven, rush to provide an answer, parallel to the question, represented by the downward white triangle. These separate dynamics exert no control and add no value to the exchange.

Figure 10.1. Conventional Q&A dynamics.



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