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Visual Listening

Another vital part of Active Listening is the physical expression of your attentiveness. Remember the exercise in Chapter 2 where you saw the negative effect of merely relaxing into a slouch while listening silently? Avoid this trap by keeping all the elements of your outward appearance as focused on the person asking the question as your inner workings are focused on processing his or her words.

  • Balanced stance. Distribute your weight evenly on both your feet.

  • Eye Connect. Lock your eyes on the questioner as if you are a laser beam.

  • Head nods. Show that you are in receive mode.

  • Voice assent. Utter a few “Uh-huhs” or “Mm-hmms.”

  • Steady fingers. Don't let your fingers twiddle or fidget. If they do, a simple remedy is to squeeze the tips of your fingers in a short burst of pressure. This will drain the tension out of your hands.


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