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Tools

Put Yourself in Their Shoes

Once again, the Dalai Lama describes this technique very simply by saying that you must have the capacity to temporarily suspend your viewpoint and look at the situation from the other person's perspective. Imagine what would be the situation if you were in the other person's place. This helps you develop an awareness and respect for another's feelings, which is an important factor in reducing conflicts and problems with other people [3].

My editor, Rachel Stock, put it another way, but no less eloquently, by saying, “Never assume you know everything.” Or, to put it yet another way, “Be open to learning from others.” Finally, the point is also made by Stephen Covey in his best-selling The Seven Habits of Highly Effective People [4]. One of Covey's seven habits is to think win/win.


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