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Questions

1:Somebody asks you to come to a meeting “just in case we need your input.” What should you do?
  1. Refuse, on the basis that if they can't tell you the objective and your part in achieving that objective, it's pointless for you to be there.

  2. See who is is asking you to come. A request from a senior higher-up is much different from a request from one of your peers. Go, if it's a higher-up; refuse on the same grounds as in (a) if it's a peer.

  3. Go regardless—it comes with the territory.

  4. Go regardless, but bring your inbox with you so you can get some useful work done.

A1: (a) 5 points

This is my favorite.

(b) 5 points

I fully respect your position if you choose this one.

(c) 0 points

I was going to give you 1 point for this, but in thinking about it, you really don't deserve any points for frittering your time away like this.

(d) 1 point

I'll give you 1 point for this (he said softheartedly).

2:Your company has landed a big project for a client. There is huge pressure to get the project completed on time. What's your first move?
  1. Send the troops in and tell them to start work.

  2. Agree with the client (in writing) on completion criteria for the project; that is, how will we both know when this project is over and that we have done a good job.

  3. Definitely don't do (b) on the basis that it will tie you down too much.

  4. Definitely don't do (b) on the basis that you don't have the time to waste on something you all know anyway.

A2: (a) 0 points

Lots of people do it, but it isn't the right answer.

(b) 5 points

Yes.

(c) 0 points

Nope. See also the answer to (a).

(d) 0 points

Nope. See also the answer to (a).

3:You've nearly completed an order for a customer when he phones you to ask for one small little extra, but still wants delivery when originally agreed. The one little extra is actually reasonably significant. You are new to the company. The customer tells you that your predecessor always accommodated such requests. What do you do?
  1. Say yes. Satisfying the customer is what it's all about.

  2. Ask the team to work some nights and weekends and gripe with them about the “damn customers.”

  3. Try to accommodate his desire for the end date not to change by adding more resources. If this fails, tell him the new end date.

  4. Use some of your contingency—assuming you have some— to satisfy the request.

A3: (a) 0 points

No. No. No. Of course it's about satisfying the customer, but not at this price.

(b) 0 points

Or this. This is the same as (a).

(c) 5 points

Yes. It's not your job to be a magician.

(d) 5 points

Yes, but make a bit of a deal out of it. You were able to do this for him only because you were smart enough to put in contingency in the first place.


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