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Chapter 8. Information Technology Is Not Emotionally Neutral

Chapter 8. Information Technology Is Not Emotionally Neutral

  • IT is not aligned with many basic human needs

  • Pay attention to what IT does to the people who use it

  • IT transforms reality and blurs boundaries

Very few people love their computers the way they love their cars. My beloved six-year-old Lincoln Continental has 28,000 miles on it and a 100,000-mile warranty. Nothing has ever gone wrong with that car. It flies down the highway and hugs the road, its complexity invisible in its perfect high performance. I can't say that about any of our four computers.


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