• Create BookmarkCreate Bookmark
  • Create Note or TagCreate Note or Tag
  • PrintPrint
Share this Page URL
Help

Acknowledgments

Acknowledgments

This may well be the most difficult part of this book to write. I know that seems strange to say, but I'm always worried that I'll leave out an important person or simply run out of space before I thank everyone who deserves credit. But, I'll give it a shot!

First I'd like to thank Nancy Ruenzel at Peachpit Press who took the time to listen to my idea for a Help Desk book, got excited about the idea, and ultimately made it happen. A big thank-you to all the folks at Peachpit who work with us to bring out books at a pace that would bring other people to tears.

Here at KW Media Group I have the extreme pleasure of working with an incredible team that produces more books, magazines, websites, and DVDs than several companies combined (and in our spare time we produce a series of seminars and three major conferences a year). Every so often I just shake my head in amazement at the volume of work that's produced—at the highest quality—while having a blast doing it all. In particular I'd like to thank Polly Reincheld and Veronica Martin for their great job of tech editing, tweaking, and making miscellaneous suggestions to help make this book better. Dave Damstra did his typically masterful job of laying things out to make it easy to read. Thanks to Kim Gabriel for keeping this project on track, to Dave Moser for his support and encouragement, and to Felix Nelson for his awesome cover and page design. In my last book I joked that it would be easier to include a company roster than to try to list everyone who helped make the book a reality. Well, it's as true today as it was last time: Every single person at KW plays an important role in bringing a book from start to finish, so thanks everyone!

To Mr. Scott Kelby: It is both a pleasure and a barrel of monkeys to work with you every day. Thanks for supporting this book and for everything you do to make life at KW so rewarding and so much fun. I'd like to thank Matt Kloskowski for his help with this book: first by freeing up some of my time by taking on a laundry list of tasks and also by providing some much-appreciated feedback and suggestions.

Pete Bauer deserves special thanks for two reasons: first because he does so much as NAPP's Help Desk Director to provide timely and practical answers to NAPP members. <blatant commercial>If you aren't a member of NAPP, the free Help Desk is only one of the many benefits of membership. Check out NAPP today!</blatant commercial> I'd also like to thank Pete for taking the time out of his busy help desking to provide me with some of the most frequently asked questions that he receives. Thank you, Sir. Go Lightning, go Blue Jackets.

I am blessed with an incredible family who support me in many ways: my wife Marlene, my daughter Stephanie, and my son Michael. Not a day goes by that I don't thank my lucky stars for being married to such a wonderful woman, and smile from ear to ear at having such awesome kids. You guys make me so proud!

  • Creative Edge
  • Create BookmarkCreate Bookmark
  • Create Note or TagCreate Note or Tag
  • PrintPrint