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Chapter 9. Troubleshooting > Photos Don't Upload

Photos Don't Upload

Some people have had trouble uploading photos to Apple's servers to have them printed or turned into a book. Here are a few things to try:

  • If you're using the third-party application iGetter, it can cause iPhoto to crash when uploading books or prints. Disable it.

  • Try again later. Many Internet problems come and go, so a second try an hour or a day later may succeed.

  • If possible, see if the problem occurs when uploading to HomePage as well. If not, the problem may be limited to the specific servers used for prints or books.

  • If possible, verify that you can upload a large file using a different program. If that fails, the problem is likely with your Internet connection. If it works, the problem is probably in iPhoto.

  • If iPhoto complains about an error while accessing your account information, make sure the date and time on your computer are set properly in the Date & Time preference pane. It's a good idea to select “Set Date & Time Automatically” in that preference pane to eliminate the problem in the short term. If your Mac is several years old and loses track of the date and time regularly, you need to buy it a new clock battery.

  • Contact Apple via the Web forms available from www.apple.com/support/iphoto/customerservice/.


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