• Create BookmarkCreate Bookmark
  • Create Note or TagCreate Note or Tag
  • PrintPrint
Share this Page URL
Help

Chapter 24. Voice Mail Give and Take > Taking: Guidelines for Receiving Voice M...

Taking: Guidelines for Receiving Voice Messages

Strategies for answering voice mail are similar to those for handling e-mail.

Use voice mail as it is intended, not to avoid people. Answer your telephone whenever you can. When you cannot, state in your greeting when you will check and reply to messages. If possible, tell callers how they can reach a “live” person for more urgent calls.

Schedule regular voice mail checks. This is particularly important if you are traveling or just in and out of your office a lot. That said, do not check so often you make the task an interruption or a form of procrastination.

Act on each message immediately. This is key to successful voice mail management. Reply, forward, save, or delete each message as soon as you have listened to it. If it represents a task, add it to your to-do list or calendar promptly.

When you are busy, use caller ID as a form of voice mail filtering.

Change your voice mail greeting daily. This lets callers know when to expect a return call.


PREVIEW

                                                                          

Not a subscriber?

Start A Free Trial


  
  • Creative Edge
  • Create BookmarkCreate Bookmark
  • Create Note or TagCreate Note or Tag
  • PrintPrint