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Part IV: Managing Messaging Systems > Easing E-mail Congestion

Chapter 21. Easing E-mail Congestion

To handle e-mail effectively, you must implement a system—and then use it religiously. Most effective e-mail-handling strategies will include the seven actions that follow. You do not have to follow the sequence listed here. Change the order as you see fit to suit the way you like to work.

Action 1: Get to know your e-mail program. If you have never taken the time to explore the features your e-mail program offers, this must be your first step. At a minimum, you should:


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