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Chapter 26. Managing Change

Change is inevitable. Computers, the Internet, electronic advances, reorganizations, downsizing. It all means change. As a manager, you must be prepared to help people accept and adapt to change. In the words of Machiavelli, “There is nothing more difficult to take in hand, more perilous to conduct, or more uncertain in its success, than to take the lead in introducing a new order of things.”

Employees may like business as usual. They feel secure with the familiar. Often change stimulates basic fears such as loss of control, uncertainty, surprise, and having to take on more work. Change is often greeted with resistance, excuses, escape, and reasons for why it won’t work. But change can offer opportunity. Change is necessary for survival. Organizations must change to remain competitive. The playing field is never level for long, and managers must take a lead in coping with and helping their employees through change.


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