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Part IV: Your Leadership Effectiveness > Dealing with Difficult People

Chapter 25. Dealing with Difficult People

Difficult people can be negative, irritating, and too often, seemingly impossible to deal with—and they create stress for everyone around them. They can be employees, customers, co-workers, peers, and managers.

When you can assess the person’s behavior and really listen to what is said, you can more effectively handle a difficult personality.


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