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Part IV: Your Leadership Effectiveness > Managing Conflict in the Workplace

Chapter 24. Managing Conflict in the Workplace

Even if everyone has agreed on a goal, disagreements can occur. Here are seven suggestions for resolving conflicts:

  1. Schedule a meeting with the other person to discuss the situation.

  2. When you meet, acknowledge there is a conflict.

  3. Use “I” statements to avoid accusations. Make sure the other person uses “I” statements too. For example, “I feel we are not together on the email policy. What do you think?”

  4. Ask questions that require the other person to talk about the situation. Good questions start with, “Would you tell me your ideas for handling email?”

  5. Repeat what you are being told: “You’re telling me that we need a new policy?” is a good way to confirm that you understand what you are hearing.

  6. State what each of you wants as an outcome.

  7. Agree on a resolution and schedule a meeting to follow up on the situation.


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