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Part IV: Your Leadership Effectiveness > Giving and Receiving Feedback

Chapter 18. Giving and Receiving Feedback

Feedback is a means to either reinforce positive behaviors or to ask for modifications of negative behaviors. For example, if you want your assistant to keep proofreading carefully, give him praise when he does so, such as: “I really appreciated your attention to detail in this report.”

On the other hand, feedback can be a way to let someone know that their behavior has had a negative impact. If you have a co-worker who is constantly late to work, try this: “I noticed you were late 10 minutes on Monday and 15 minutes today. When you are late, I miss some deadlines, since I need your input to complete certain tasks. How can we better coordinate our time?”


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