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Part V: The Importance of Good Customer ... > Creating a Customer-First Environmen...

Chapter 29. Creating a Customer-First Environment

Step 1 Encourage staff to develop a genuine interest in customers or co-workers and their well-being. Define quality service at various points of contact.

Step 2 Develop an atmosphere of openness, honesty, and integrity.

Step 3 Identify all of your customers and their needs.

Step 4 Analyze your services and cite areas to improve.

Step 5 Practice problem-solving techniques. Do not tolerate pressuring, controlling, or manipulating.


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