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Do Not

Record, long, cutesy voicemail messages or greetings that sound unprofessional.

Put people on hold for more than two minutes without giving them an update.

Carry on side conversations while you are on the phone.

Allow interruptions while you are on the phone.

Type on your computer keyboard.

Read your email.

Deliver a canned greeting.

Persist if the person gives you a firm “No.”

Play telephone tag.

Speed up when you leave your phone number.

Leave rambling messages.

Vent on voicemail since recorded messages can be forwarded to others and come back to haunt you.

Leave very personal or confidential information on voicemail.

Chew gum or eat while talking on the phone.


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