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Do

Speak clearly and enunciate every word precisely.

Speak slower than you would if you were meeting in person since it takes people longer to process auditory messages.

Keep your greeting brief. Identify yourself and your reason for calling.

Ask the person if this is a good time to talk.

Plan what you want to accomplish with the call.

Leave a message that states times when you can be reached by phone.

Always leave your phone number. Don’t make the other person look it up.

Sound friendly and professional.

Make friends with administrative assistants and receptionists.

Ask permission before putting someone on hold and explain why it is necessary. Thank them when you return to the phone.

Focus your attention on the other person.


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