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Listening Actively

Active listening is demonstrating empathy for the speaker, setting aside judgments, listening for facts, emotions, needs, and intent. It is showing understanding and interest.

  1. Listen to facts, ideas, and intent.

  2. Visually observe and assess the speaker’s non-verbal communication. Interpret what the speaker is “saying” with body language, such as eye contact, tone of voice, facial expression, and posture.

  3. Monitor your own non-verbal communication. Be aware of the messages you are sending with your body language.

  4. Notice your emotional triggers and their effect on you.

  5. Try to put yourself in the speaker’s shoes. Identify what motivates him or her.

  6. Harmonize with the speaker’s stress (pain/emotions). Use empathy to absorb the tension.


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