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About the Authors

About the Authors

Marilyn Manning, Ph.D., is a certified management consultant, conflict mediator, and international speaker. She facilitates and coaches teams and leaders to solve difficult people problems and organizational challenges. Her interactive keynote speeches and workshops topics include Strategic Planning, Communications, Change and Conflict Management, Teambuilding, and Customer Service. Her clients include University of Chicago, Lucent, GE, Compaq, GTE, US Postal System, National Semiconductor, and Stanford Hospital. To download free business articles, visit www.MManning.com.

Author and consultant Patricia Haddock works with organizations to help people increase productivity and effectiveness. She gives speeches and workshops at association events and conferences and for corporations. She also plans and facilitates meetings and focus groups, and works directly with individuals and teams to improve effectiveness and interpersonal skills. Her clients include the IRS, National Judicial College, and State Compensation Insurance Fund, among others. To have a description of her programs and services mailed or faxed to you, call 888-863-3919. Or visit her website at Speakers.com and Speaking.com.

How to Use This Book

This Fifty-Minute™ Series Book is a unique, user-friendly product. As you read through the material, you will quickly experience the interactive nature of the book. There are numerous exercises, real-world case studies, and examples that invite your opinion, as well as checklists, tips, and concise summaries that reinforce your understanding of the concepts presented.

A Crisp Learning Fifty-Minute™ Book can be used in variety of ways. Individual self-study is one of the most common. However, many organizations use Fifty-Minute books for pre-study before a classroom training session. Other organizations use the books as a part of a system-wide learning program—supported by video and other media based on the content in the books. Still others work with Crisp Learning to customize the material to meet their specific needs and reflect their culture. Regardless of how it is used, we hope you will join the more than 20 million satisfied learners worldwide who have completed a Fifty-Minute Book.

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