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18 DEMOTIVATING WORK SITUATIONS (continued) o BUREAUCRACY. Traditionally organizations have been built upon the pyramid model with the power at the top and the labor at the bottom. This structure helped organizations to survive by minimizing the power of indi- viduals. Yet, for individuals, powerlessness demotivates and eventually kills the spirit. To maintain motivation, individuals must have power. That is the capacity to influence what happens to oneself and others. People working in certain positions experience more powerlessness than others. These include: o Operations. More than in other positions, output of operations workers is easy to see and count. Number of errors and accidents, speed of response, quality of output and so forth are counted and compared to specific standards. But at the same time, operations workers are likely to feel frustrated by vague goals and objectives set by supervisors who are poorly trained and ignorant of the technology.