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11 Case Study Discussions CASE 1: Sally received two strong positive wins: the laughter and the standing ovation. Chances are she will·continue putting extra time into her presentations and will tell a lot of jokes during the delivery. CASE 2: By looking busy, Bill gets the negative win of avoiding additional work. Bill will probably work slower to stretch his assignments out and engage in meaningless activity in order to look busy whenever he sees his boss approaching his desk. CASE 3: Ralph's attention to Jim's talking about sports is a positive win for Jim. A hidden win is that talking about sports is probably more enjoyable than working. It's no wonder he drops into Ralph's office several times a day. As long as Ralph continues to listen to Jim's stories he should expect Jim to talk about sports. CASE 4: People dropping into Ralph's office and Jim's friendly comment are