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Chapter 7. Unit summary: Time management... > Independent practice activity

Independent practice activity

In the following scenario, you are the Customer Service Supervisor at Icon International. Stacey and Carol are Customer Service Representatives (CSR) in your department. Because Stacey is lagging behind on a number of call reports, and Carol is behind schedule on the customer evaluation project, you need to have them complete a time audit. As you meet with Stacey and Carol, you’ll need to understand their personality types.

Stacey is an enthusiastic representative who frequently receives excellent reviews from customers. Despite her desire to excel in the company, she has a tendency to put off important daily tasks.


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