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Exercises

1: Select the guidelines for handling e-mail.
  1. Process e-mail immediately

  2. Request junk mail to stop

  3. Read the subject line

  4. Turn off notification devices

  5. Be sure to give everyone your e-mail address

  6. Schedule times to check e-mail

2: In the following dialog, Jack avoids giving out his business e-mail address for a book club.

Shawna: Jack, you’re just the person I was looking for. How are you?

Jack: Hi, Shawna. I’m good. Why are you looking for me?

Shawna: Well, I was talking with some friends last night and we are thinking of organizing a book club. I know that you already belong to a book club and was wondering if it was okay if I gave my friends your e-mail address, so that they could correspond with you about some organizational ideas.

Jack: A book club is a great idea. I would be more than happy to help, but I’ve been trying to cut down on the amount of e-mail I receive at work. You’re more than welcome to give them my home phone number, and they can contact me in the evenings.

Shawna: That would work fine. Thanks.

Jack: You’re welcome.

Why was Jack trying to cut down on the amount of e-mail messages he receives at work?

Are there ways in which you can cut down the amount of e-mail messages you receive at work?




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