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Exercises

1: Identify the options that help you minimize your time on the telephone.
  1. Plan your calls in writing

  2. Tell your caller you are in a hurry

  3. Answer the phone on the first ring

  4. Develop verbal messages to end the call

  5. Speak quickly

  6. Focus your concentration on the subject of the call

2: In the following dialog, Jack and Shawna are discussing ways to end a telephone conversation.

Jack: Yes, well thank you Mr. Jordan. Well, I need to let you get back to work. No, I didn’t watch the game last night. Okay, well, I’m sure you probably have a lot of important things to do, so . . . Okay, thanks again. Bye.

Shawna: You sure did a good job of getting off the phone with that guy.

Jack: Yeah, if I’m not careful, I could be on the phone with Mr. Jordan for an hour. He loves to talk. But, I’ve learned that if I let him know in a positive way that I’m ready to end the call, I’m usually off the phone in no time.

Shawna: Well, I could definitely learn a thing or two from you. I feel so uncomfortable ending a call sometimes that I end up staying on the phone for much longer than I had intended.

How did Jack end the conversation with Mr. Jordan?

Do you think Jack would handle it differently if Mr. Jordan were his manager? If so, how?

Name a situation in which you wanted to end a call. How did you do so?




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