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Chapter 11. Technology saves time > Minimize your time on the telephone

Minimize your time on the telephone

Because talking on the telephone can waste time, it’s important to remember some guidelines to help you minimize the time you spend on the telephone:

  • Plan your calls in writing.

  • Focus your concentration on the subject of the call.

  • Stand up while talking.

  • Put a time limit on each call.

  • Develop verbal messages to end a call.

  • Use voice mail when appropriate.


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