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Chapter 12. Say “No” > How to say “No”

How to say “No”

If people are making unreasonable or unmanageable requests for your time, you should know how to say “no” to these people in a positive manner. Following the five steps of the PAUSE acronym should make it easier for you to say “no” in a positive manner:

Pay attention

Analyze the situation

Utilize your decision-making skills

Supply reasons

Examine alternatives


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