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Part VI: Information overload > Unit summary: Information overload

Chapter 20. Unit summary: Information overload

Topic A In this topic, you identified the causes of information overload. You also learned how to distinguish between important and unimportant information. You discussed the ways to screen information to eliminate unnecessary papers and documents.
Topic B Next, you organized your office by using filing systems. You discussed reminder and record-keeping systems to help you keep track of important papers and notes.
Topic C Finally, you learned that clear, concise communication increases productivity. You identified some common assumptions that lead to misunderstanding and miscommunication. You also discussed the characteristics of effective listeners.



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