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Exercises

1: Choose one of the most common misconceptions about communication, which hinders productivity.
  1. You do a good job of listening to people when they speak to you

  2. Letters, memos, and reports are not clear to those who read them

  3. You don’t have all the communication skills you need

  4. People don’t understand everything you say

2: In the following dialog, Shawna isn’t communicating clearly with Chris.

Shawna: Hey, Chris. I stopped by to tell you that we need to start working on the GFA a week earlier than we’d originally planned to meet the ES plan.

Chris: What project? To meet the what?

Shawna: I’m sorry, Chris. This company uses so many acronyms that I forget who knows them and who doesn’t. I should remember to explain what I’m talking about. We need to start working on the Good Fortune Account to meet the Expected Sales plan.

Chris: Oh, okay. I understand now. I’ll get started on that ASAP.

Shawna: Thanks, Chris.

Does Chris immediately understand what Shawna is saying?

What’s the assumption that Shawna is making?

How can Shawna be more clear?

Think about your workplace and tell whether you use such acronyms. Do these terms help you save time?




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